Responsible Gaming
Casina strongly advocates for responsible gaming. Gambling should always remain a form of entertainment and never be considered a means to make money or solve financial problems. We want you to enjoy your time on our platform in a safe and controlled environment.
1. Stay in Control
To help you stay in control of your gambling behavior, we offer various tools:
- Deposit Limits: Set how much money you can deposit daily, weekly, or monthly.
- Loss Limits: Limit the amount you can lose over a specific period of time.
- Session Limits: Control the amount of time you spend playing.
2. Time-Outs and Self-Exclusion
If you feel that gambling is becoming a problem, we offer you the option to take a break or exclude yourself entirely:
- Time-Out: You can suspend your account for a period ranging from 24 hours up to 6 weeks.
- Self-Exclusion: For a longer period, you can request a self-exclusion ranging from 6 months to several years. During this time, you will not be able to reactivate your account.
3. Protection of Minors
Gambling under the age of 18 is strictly prohibited. Casina conducts strict identity checks (KYC) to ensure that no minors can access our services. We recommend that parents use filtering software to block their children's access to gambling websites.
4. Help and Support
If you or someone you know is affected by gambling addiction, we strongly recommend seeking professional help. The following independent organizations offer free and confidential support:
- GamCare: www.gamcare.org.uk
- Gamblers Anonymous: www.gamblersanonymous.org
- Gambling Therapy: www.gamblingtherapy.org
5. Contact Us
Our customer service team is specially trained to assist you with any questions regarding responsible gaming. You can contact us at any time:
Email: [email protected]